Privacy Policy

Last updated: May 31, 2026

Monarch provides software that helps revenue teams capture event conversations, prepare follow-up, send through connected email accounts, and log activity to connected CRM systems.

Information we process

We may process account information, workspace configuration, contact and company details supplied by customers or connected systems, capture notes or audio, generated drafts, one-pager content, usage activity, billing details, and support communications.

How we use information

We use information to provide and secure the service, prepare follow-up materials at the customer's direction, operate integrations, process payments, provide support, prevent abuse, and meet legal obligations.

Service providers

Monarch may use infrastructure, payment, email, CRM, enrichment, and rendering providers to operate the service. Provider credentials are stored server-side and are not sold.

Customer control

Customer data belongs to the customer. A workspace owner can export the workspace's data at any time from workspace settings, which produces a downloadable archive of the workspace's configuration, members, contacts, accounts, conversations, follow-ups, and activity log.

A workspace owner can also request deletion of the workspace from workspace settings. On request, the workspace is deactivated immediately and access is suspended, and it is scheduled for permanent deletion after a 30-day recovery window. During that window the workspace can be restored by contacting support. Already-sent email cannot be recalled, and data held by connected services (such as your email provider or CRM) is controlled by those services' own retention and deletion settings.

For export, deletion, or access assistance — including requests from recipients of messages sent through Monarch — you can also email privacy@flymonarch.ai.

Contact

Privacy questions can be sent to privacy@flymonarch.ai or legal@flymonarch.ai.